Shipping & Returns
FREE SHIPPING WORLDWIDE
Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of customer service to you at all times.
The time frame for order delivery is divided into two parts:
Processing time: Order verification, tailoring, quality check, and packaging.
- All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. Our manufacturer will process the orders, which takes an additional 3 – 5 days.
Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination.
- International delivery usually takes 15–30 business days. US orders are shipped by e-packet, which is a US Postal Service. After we process and ship your order from our warehouse, items will take between 1 to 2 weeks to arrive at their destination but can take longer from time to time.
Additional non-returnable items:
- Gift cards
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 15 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
Sale items (if applicable)
Exchanges (if applicable)
We ask that you send all items pertaining to this to the following address within 14 days from your purchase date.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.